Tel: +1 (604) 900-1980

Administrative Professional Certificate: Level 3

Limited Time Offer
was CA$189
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Certificate of Completion

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Self-paced (Online)

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Approx. 37-38 hours

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Private Link

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  • English CLB 7
  • See details below

Course Description

The Administrative Professional Certificate: Level 3 is the advanced tier of the administrative professional series, enabling you to handle complex tasks and responsibilities with confidence and expertise.

This program delves into progressive critical thinking and problem-solving, conflict resolution and management, customer service excellence, and comprehensive personal finance management, helping you to master advanced administrative skills in your senior administrative roles.

Course Outline

Advanced MS Office

  • MS Outlook Intermediate: Enhanced email management, advanced calendar functions, and task organization.
  • MS Excel Advanced: Complex data analysis, advanced functions and formulas, pivot tables, and macros.

Progressive Critical Thinking & Problem-Solving

  • Techniques for constructing, analyzing, and evaluating logical arguments to improve decision-making.
  • Criteria and processes for selecting the best solution to a problem.
  • Steps for effectively putting chosen solutions into action.
  • Techniques for evaluating the success and impact of implemented solutions.
  • Awareness and prevention of common pitfalls in the problem-solving process.

Mastering Conflict Management

  • Identifying the sources and types of conflict in the workplace.
  • Advanced communication techniques to improve interpersonal interactions.
  • Strategies and skills for effectively resolving conflicts in a professional setting.

Customer Service Excellency

  • Guidelines for maintaining safety and managing risky situations in the workplace.
  • Techniques for providing inclusive and respectful service to a diverse customer base.
  • Methods for effectively addressing and resolving customer complaints.
  • Strategies for handling conflicts with colleagues and internal stakeholders.

Establishing a Stronger Team

  • Best practices for working cohesively and collaboratively within a team.
  • Conducting productive and efficient meetings to achieve team goals.
  • Collaborative problem-solving techniques for team environments.
  • Advanced strategies for managing and resolving conflicts within teams.

Personal Finance Management

  • Creating and managing personal budgets to achieve financial goals.
  • Understanding banking services and effectively managing bank accounts.
  • Using credit cards wisely and managing credit card debt.
  • Understanding different types of loans and their terms.
  • Importance of credit reports and maintaining a good credit score.
  • Effective methods for maintaining accurate and organized financial records.


  • Recommended English CLB 7
  • Have access to a device that meets the system requirements to use Northwest Skills Institute online courses

Reviews & Summary

*Price quoted are in Canadian funds, per person, per registration, and does not include any applicable taxes. Subject to change without prior notice.

Preparing you for success

The Northwest Skills Institute is an industry focused training organization.

Our programs are geared specifically for industry, making students more qualified and READY FOR WORK.

Runner to target

It's time to upskill your employees and solve your workforce problems.

Contact our program coordinator

Trusted by companies looking to develop highly skilled workers

Manufacturing BC
Discover Tours
Print Forward
Mission Community
BC Food & Beverage
Go Industrial
Great Little Box Company
BC Apparel & Gear
Mustang Survival
Red Wood Rubber

Northwest Skills Institute
Proud Member of

NW Skills acknowledges and respects the traditional territories of the First Nations, Métis, and Inuit peoples upon which we and our partners carry out our work across Canada. We thank the hereditary First Peoples who continue to live on and care for these lands.