Administrative Professional Certificate: Level 3
CA$89*
was CA$189
CREDENTIAL
Certificate of Completion
Delivery
Self-paced (Online)
DURATION
Approx. 37-38 hours
CLASS SIZE
Private Link
PREREQUISITES
- English CLB 7
- See details below
Course Description
The Administrative Professional Certificate: Level 3 is the advanced tier of the administrative professional series, enabling you to handle complex tasks and responsibilities with confidence and expertise.
This program delves into progressive critical thinking and problem-solving, conflict resolution and management, customer service excellence, and comprehensive personal finance management, helping you to master advanced administrative skills in your senior administrative roles.
Course Outline
Advanced MS Office
- MS Outlook Intermediate: Enhanced email management, advanced calendar functions, and task organization.
- MS Excel Advanced: Complex data analysis, advanced functions and formulas, pivot tables, and macros.
Progressive Critical Thinking & Problem-Solving
- Techniques for constructing, analyzing, and evaluating logical arguments to improve decision-making.
- Criteria and processes for selecting the best solution to a problem.
- Steps for effectively putting chosen solutions into action.
- Techniques for evaluating the success and impact of implemented solutions.
- Awareness and prevention of common pitfalls in the problem-solving process.
Mastering Conflict Management
- Identifying the sources and types of conflict in the workplace.
- Advanced communication techniques to improve interpersonal interactions.
- Strategies and skills for effectively resolving conflicts in a professional setting.
Customer Service Excellency
- Guidelines for maintaining safety and managing risky situations in the workplace.
- Techniques for providing inclusive and respectful service to a diverse customer base.
- Methods for effectively addressing and resolving customer complaints.
- Strategies for handling conflicts with colleagues and internal stakeholders.
Establishing a Stronger Team
- Best practices for working cohesively and collaboratively within a team.
- Conducting productive and efficient meetings to achieve team goals.
- Collaborative problem-solving techniques for team environments.
- Advanced strategies for managing and resolving conflicts within teams.
Personal Finance Management
- Creating and managing personal budgets to achieve financial goals.
- Understanding banking services and effectively managing bank accounts.
- Using credit cards wisely and managing credit card debt.
- Understanding different types of loans and their terms.
- Importance of credit reports and maintaining a good credit score.
- Effective methods for maintaining accurate and organized financial records.
Admission
- Recommended English CLB 7
- Have access to a device that meets the system requirements to use Northwest Skills Institute online courses
Reviews & Summary
*Price quoted are in Canadian funds, per person, per registration, and does not include any applicable taxes. Subject to change without prior notice.
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Preparing you for success
The Northwest Skills Institute is an industry focused training organization.
Our programs are geared specifically for industry, making students more qualified and READY FOR WORK.
