Customer Service Online Training

Your interactions with customers set the tone for your long-term relationships. In this module, you’ll learn how to make your clients/customers feel welcome, create a positive impression, and interact with them in a way that will convert them to a regular client/customer.

Whether you are interacting with internal or external customers, effective communication is vital. Effective communication makes it possible to understand your customers’ needs.

Learn how to define trigger phrases, use different forms of communication, and choose a more efficient approach to deliver the message to your clients/customers.

Serve and provide an excellent customer service in such a way that you build strong relationships with your clients/customers that will helps create loyal, repeat customers.

Learn how to work well with customers with all types of disabilities. You will discover general guidelines for working with customers who have a special condition and learn about special considerations required.

When you work in customer service, dealing with unhappy customers is unavoidable. You often encounter a wide range of customer personalities, some are fun to work with while others are more difficult to handle no matter the situation.

Learn how to deal with different types of difficult customers and how to respond to customer complaints to process the problem that can help you and the customers reach a mutually agreeable solution.

Difficult situations don’t occur only with your external customers; they can occur with your internal customers as well. In this course, you will also learn the cause of conflict with internal customers and what you can do to manage it.

Employees who provide customer service are often affected by stress due to the nature of their work. FIgure out what you can do to better cope with on-the-job stress and burnout.