Tel: +1 (604) 900-1980

Administrative Professional Certificate: Level 2

Limited Time Offer
was CA$169
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Certificate of Completion

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Self-paced (Online)

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Approx. 35-36 hours

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Private Link

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  • English CLB 7
  • See details below

Course Description

The Administrative Professional Certificate: Level 2 builds upon foundational skills and introduces more complex concepts necessary for higher-level administrative roles, enhancing your ability to think critically and solve problems while working effectively in teams.

This program covers intermediate software applications, enhanced customer service techniques, stress management, problem-solving, team building, and workplace safety.

Course Outline

MS Office Intermediate

  • MS Excel Intermediate: Advanced spreadsheet functions, data analysis, and complex formulas.
  • MS Word Intermediate: Enhanced document formatting, templates, and advanced editing features.

Critical Thinking

  • Understanding the importance and components of critical thinking.
  • Steps and techniques for applying critical thinking in problem-solving and decision-making.

Customer Service

  • Advanced communication strategies to improve customer interactions.
  • Techniques for recognizing and addressing the needs of various customers.
  • Methods to handle challenging customer interactions professionally and effectively.

Stress Management

  • Identifying stressors and implementing strategies to manage stress.
  • Practical techniques for managing stress in the workplace to maintain productivity and well-being.

Problem Solving

  • Basic principles and steps of effective problem-solving.
  • Enhancing problem-solving skills through various techniques and exercises.
  • Methods to accurately identify and define problems.
  • Strategies for generating and evaluating potential solutions.

Team Building

  • Best practices for effective teamwork and collaboration.
  • Techniques for clear and efficient communication within a team.

Workplace Safety

Guidelines and procedures for managing and responding to dangerous situations in the workplace.


  • Recommended English CLB 7
  • Have access to a device that meets the system requirements to use Northwest Skills Institute online courses

Reviews & Summary

*Price quoted are in Canadian funds, per person, per registration, and does not include any applicable taxes. Subject to change without prior notice.

Preparing you for success

The Northwest Skills Institute is an industry focused training organization.

Our programs are geared specifically for industry, making students more qualified and READY FOR WORK.

Runner to target

It's time to upskill your employees and solve your workforce problems.

Contact our program coordinator

Trusted by companies looking to develop highly skilled workers

Manufacturing BC
Discover Tours
Print Forward
Mission Community
BC Food & Beverage
Go Industrial
Great Little Box Company
BC Apparel & Gear
Mustang Survival
Red Wood Rubber

Northwest Skills Institute
Proud Member of

NW Skills acknowledges and respects the traditional territories of the First Nations, Métis, and Inuit peoples upon which we and our partners carry out our work across Canada. We thank the hereditary First Peoples who continue to live on and care for these lands.