Administrative Professional Certificate: Level 2

• MS Excel Intermediate: Advanced spreadsheet functions, data analysis, and complex formulas.
• MS Word Intermediate: Enhanced document formatting, templates, and advanced editing features.

• Understanding the importance and components of critical thinking.
• Steps and techniques for applying critical thinking in problem-solving and decision-making.

• Advanced communication strategies to improve customer interactions.
• Techniques for recognizing and addressing the needs of various customers.
• Methods to handle challenging customer interactions professionally and effectively.

• Identifying stressors and implementing strategies to manage stress.
• Practical techniques for managing stress in the workplace to maintain productivity and well-being.

• Basic principles and steps of effective problem-solving.
• Enhancing problem-solving skills through various techniques and exercises.
• Methods to accurately identify and define problems.
• Strategies for generating and evaluating potential solutions.

• Best practices for effective teamwork and collaboration.
• Techniques for clear and efficient communication within a team.

Guidelines and procedures for managing and responding to dangerous situations in the workplace.