Administrative Professional Certificate: Level 3

Limited Time Offer
$89.00*
was $189.00

CREDENTIAL

Certificate of Completion

DELIVERY

eLearning (Self-paced)

DURATION

Approx. 37-38 hours

CLASS SIZE

Private Link

PREREQUISITES

English CLB 7

Course Description

The Administrative Professional Certificate: Level 3 is the advanced tier of the administrative professional series, enabling you to handle complex tasks and responsibilities with confidence and expertise.

This program delves into progressive critical thinking and problem-solving, conflict resolution and management, customer service excellence, and comprehensive personal finance management, helping you to master advanced administrative skills in your senior administrative roles.

Course Outline

Advanced MS Office

MS Outlook Intermediate: Enhanced email management, advanced calendar functions, and task organization.
MS Excel Advanced: Complex data analysis, advanced functions and formulas, pivot tables, and macros.

Progressive Critical Thinking & Problem-Solving

Techniques for constructing, analyzing, and evaluating logical arguments to improve decision-making.
Criteria and processes for selecting the best solution to a problem.
Steps for effectively putting chosen solutions into action.
Techniques for evaluating the success and impact of implemented solutions.
Awareness and prevention of common pitfalls in the problem-solving process.

Mastering Conflict Management

Identifying the sources and types of conflict in the workplace.
Advanced communication techniques to improve interpersonal interactions.
Strategies and skills for effectively resolving conflicts in a professional setting.

Customer Service Excellency

Guidelines for maintaining safety and managing risky situations in the workplace.
Techniques for providing inclusive and respectful service to a diverse customer base.
Methods for effectively addressing and resolving customer complaints.
Strategies for handling conflicts with colleagues and internal stakeholders.

Establishing a Stronger Team

Best practices for working cohesively and collaboratively within a team.
Conducting productive and efficient meetings to achieve team goals.
Collaborative problem-solving techniques for team environments.
Advanced strategies for managing and resolving conflicts within teams.

Personal Finance Management

Creating and managing personal budgets to achieve financial goals.
Understanding banking services and effectively managing bank accounts.
Using credit cards wisely and managing credit card debt.
Understanding different types of loans and their terms.
Importance of credit reports and maintaining a good credit score.
Effective methods for maintaining accurate and organized financial records.

Admission

Recommended English CLB 7
Have access to a device that meets the system requirements to use Northwest Skills Institute online courses

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*Price quoted are in Canadian funds, per person, per registration, and does not include any applicable taxes. The price quoted is for 30 days access to the online courses. Subject to change without prior notice.