Stress Management

In this section, you’ll define stress and explore its various causes and effects. Understanding how stress impacts both your physical and mental health is crucial for effective management. You’ll also learn how to assess your own stress levels and recognize the signs that stress might be affecting your life.

This section covers positive ways to manage stress, including techniques and strategies that can help alleviate its impact. You’ll explore methods such as mindfulness, exercise, and time management to cope with stress constructively. Practical tips for managing stress in both personal and professional settings will be provided.

Focusing on employees in customer service and similar roles, this section discusses how to handle on-the-job stress. You’ll learn to differentiate between good stress (eustress) and bad stress (distress), recognize the signs of burnout, and implement effective stress management techniques tailored to your work environment. Additionally, strategies for combating stress at home will be covered to ensure a balanced approach to stress relief.