Responding to Customer Complaints


Registration
Closed
Contact Program Coordinator
Registration is closed, however our advisors are available to address your questions. Price quoted are in Canadian funds, per person, per registration, and does not include any applicable taxes. Subject to change without prior notice.

Course Description

Course Description

When you work in customer service, dealing with unhappy customers is unavoidable. In this module, you’ll learn how to respond to customer complaints. You’ll also discover a problem- solving process that can help you and the customers reach a mutually agreeable solution.

Course Details

Learning Objectives

By the end of this course, you will be able to

  • Explain the importance of customer complaints
  • List the different modes of customer complaints
  • Explain how to encourage customer complaints
  • Describe how to prepare for common complaints
  • Explain how to choose words that help calm angry customers
  • Explain how to deal with complaints promptly and to the satisfaction of the customer
  • Describe the problem-solving process in customer service
  • Handle customer objections to possible solutions
  • Recognize the importance of following up with customers
  • Explain how to use complaints to prevent issues with future customers

Registration
Closed
Contact Program Coordinator
Registration is closed, however our advisors are available to address your questions. Price quoted are in Canadian funds, per person, per registration, and does not include any applicable taxes. Subject to change without prior notice.

Preparing you for success

The Northwest Skills Institute is an industry focused training organization.

Our programs are geared specifically for industry, making students more qualified and READY FOR WORK.

Runner to target

It's time to upskill your employees and solve your workforce problems.

Contact our program coordinator