Managing Conflict with Internal Customers

Registration
Closed
Contact Program Coordinator
Registration is closed, however our advisors are available to address your questions. Price quoted are in Canadian funds, per person, per registration, and does not include any applicable taxes. Subject to change without prior notice.

Course Description

Course Description

Difficult situations don’t occur only with your external customers; they can occur with your internal customers as well. In this module, you’ll learn why conflict with internal customers occurs and what you can do to manage it.

Course Details

Learning Objectives

By the end of this course, you will be able to

  • Describe the differences between positive and negative conflict
  • List the effects of negative conflict
  • List the reasons why conflicts with internal customers occur
  • Explain what you can do to prevent conflicts with internal customers
  • Identify negative behavior
  • Decide if and when to address conflict with internal customers
  • Describe what you can do to help resolve conflict with internal customers

Registration
Closed
Contact Program Coordinator
Registration is closed, however our advisors are available to address your questions. Price quoted are in Canadian funds, per person, per registration, and does not include any applicable taxes. Subject to change without prior notice.

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