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Managing Conflict with Internal Customers

"This course is part of a comprehensive program. Please contact us for more information."

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Course Description

Difficult situations don’t occur only with your external customers; they can occur with your internal customers as well. In this module, you’ll learn why conflict with internal customers occurs and what you can do to manage it.

Course Details

Learning Objectives

By the end of this course, you will be able to

  • Describe the differences between positive and negative conflict
  • List the effects of negative conflict
  • List the reasons why conflicts with internal customers occur
  • Explain what you can do to prevent conflicts with internal customers
  • Identify negative behavior
  • Decide if and when to address conflict with internal customers
  • Describe what you can do to help resolve conflict with internal customers

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The Northwest Skills Institute is an industry focused training organization.

Our programs are geared specifically for industry, making students more qualified and READY FOR WORK.

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Trusted by companies looking to develop highly skilled workers

Manufacturing BC
Discover Tours
Print Forward
Mission Community
BC Food & Beverage
Go Industrial
Great Little Box Company
BC Apparel & Gear
Mustang Survival
Red Wood Rubber

Northwest Skills Institute
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NW Skills acknowledges and respects the traditional territories of the First Nations, Métis, and Inuit peoples upon which we and our partners carry out our work across Canada. We thank the hereditary First Peoples who continue to live on and care for these lands.