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Identifying and Meeting Customer Needs

Registration
Closed
Contact Program Coordinator
Registration is closed, however our advisors are available to address your questions. Price quoted are in Canadian funds, per person, per registration, and does not include any applicable taxes. Subject to change without prior notice.

Course Description

While some customers may know right away what they’d like from a business, others do not know which products or services they’re interested in. In this module, you’ll discover how to ask questions to identify customer needs and what you can do to successfully meet those needs.

Course Details

Learning Objectives

By the end of this course, you will be able to

  • Convey to customers your interest in their wants and needs
  • Identify customer needs
  • Ask open-ended and closed questions
  • Meet customer needs
  • Explain ways to improve your listening skills
  • Describe how to make appropriate recommendations
Registration
Closed
Contact Program Coordinator
Registration is closed, however our advisors are available to address your questions. Price quoted are in Canadian funds, per person, per registration, and does not include any applicable taxes. Subject to change without prior notice.

Preparing you for success

The Northwest Skills Institute is an industry focused training organization.

Our programs are geared specifically for industry, making students more qualified and READY FOR WORK.

Runner to target

It's time to upskill your employees and solve your workforce problems.

Contact our program coordinator

Trusted by companies looking to develop highly skilled workers

BC Alliance for Manufacturing
Discover Tours
Mission Community
Peak Apparrel
Arcteryx
Northwest Industries