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Identifying and Meeting Customer Needs

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Registration is closed, however our advisors are available to address your questions. Price quoted are in Canadian funds, per person, per registration, one month access, and does not include any applicable taxes. Subject to change without prior notice.

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Course Description

While some customers may know right away what they’d like from a business, others do not know which products or services they’re interested in. In this module, you’ll discover how to ask questions to identify customer needs and what you can do to successfully meet those needs.

Course Details

Learning Objectives

By the end of this course, you will be able to

  • Convey to customers your interest in their wants and needs
  • Identify customer needs
  • Ask open-ended and closed questions
  • Meet customer needs
  • Explain ways to improve your listening skills
  • Describe how to make appropriate recommendations
Registration
Closed
Contact
Us
Registration is closed, however our advisors are available to address your questions. Price quoted are in Canadian funds, per person, per registration, one month access, and does not include any applicable taxes. Subject to change without prior notice.
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The Northwest Skills Institute is an industry focused training organization.

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Discover Tours
Print Forward
Mission Community
Arcteryx
BC Food & Beverage
BSIA
Go Industrial
Great Little Box Company
BC Apparel & Gear
Mustang Survival
Red Wood Rubber

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