Identifying and Meeting Customer Needs
While some customers may know right away what they’d like from a business, others do not know which products or services they’re interested in. In this module, you’ll discover how to ask questions to identify customer needs and what you can do to successfully meet those needs.
By the end of this course, you will be able to
- Convey to customers your interest in their wants and needs
- Identify customer needs
- Ask open-ended and closed questions
- Meet customer needs
- Explain ways to improve your listening skills
- Describe how to make appropriate recommendations
Preparing you for success
The Northwest Skills Institute is an industry focused training organization.
Our programs are geared specifically for industry, making students more qualified and READY FOR WORK.