Building Customer Relationships

Certificate Program

Total Program Hours:

0.8 hours

Program Duration:

Less than a day

Course Description

Serving your customers in such a way that you build strong relationships with them helps create loyal, repeat customers. In this module, you’ll learn what you can do on a customer service front to encourage customers to return again and again.

Learning Objectives

By the end of this course, you will be able to

  • Describe the importance of strong relationships with customers
  • Build strong relationships with customers
  • Establish rapport with customers
  • Welcome returning customers
  • Maintain customer relationships
  • Reward repeat customers
  • Build online rapport with customers

Course ID


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