Is the customer always right?
Maybe. Or maybe not. But you should always be able to provide excellent customer service. In our online courses, you will learn about topics such as identifying and meeting customer needs, building customer relationships, respecting diversity in your customers, dealing with difficult customers, responding to customer complains and how to handle dangerous workplace situations.
If you’re not sure which courses to take, our learning and development team can conduct an organizational needs assessment to help you map out a learning path that targets the skills your workforce needs.
To get the Customer Service Certificate, students will have to complete all fundamental courses plus electives accumulating at least 6 hours of training.
See below to learn about the customer service courses and certificates offered by NorthWest Skills Institute.
- Recommended CLB 7 (Canadian Language Benchmark)—Equivalent to IELTS 6 OR TOEFL 77-99
- Have access to a device that meets the system requirements to use Northwest Skills Institute online courses.
Preparing you for success
The Northwest Skills Institute is an industry focused training organization.
Our programs are geared specifically for industry, making students more qualified and READY FOR WORK.