Respecting Diversity in your Customers

Certificate Program

Total Program Hours:

0.8 hours

Program Duration:

Less than 1 day

Course Description

If you’re not accustomed to working with customers who are different from you, you may not be sure how to interact with them. In this module, you’ll learn guidelines for working with customers from different cultures.

Learning Objectives

By the end of this course, you will be able to

  • Define diversity
  • Define culture
  • List strategies to better serve diverse customers
  • Describe ways to overcome language barriers

Course ID


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