Respecting Diversity in your Customers
If you’re not accustomed to working with customers who are different from you, you may not be sure how to interact with them. In this module, you’ll learn guidelines for working with customers from different cultures.
By the end of this course, you will be able to
- Define diversity
- Define culture
- List strategies to better serve diverse customers
- Describe ways to overcome language barriers
Preparing you for success
The Northwest Skills Institute is an industry focused training organization.
Our programs are geared specifically for industry, making students more qualified and READY FOR WORK.