Listening Skills

Certificate Program

Total Program Hours:

1 hours


Program Duration:

Less than 1 day

Course Description

Listening is an important skill to master for personal and professional success. When you overcome listening barriers and practice good listening skills, you’re more likely to understand the message the way a speaker intends.

Learning Objectives

By the end of this course, you will be able to

  • Understand the importance of listening
  • List the steps in the listening process
  • Identify and overcome barriers to listening
  • Describe common types of listening
  • Describe how to be a good listener
  • Describe how to paraphrase and mirror a message

Course ID

COM-1006

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(604)900-1980 EXT:136

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