Communicating Effectively with Customers

Registration
Closed
Contact Program Coordinator
Registration is closed, however our advisors are available to address your questions. Price quoted are in Canadian funds, per person, per registration, and does not include any applicable taxes. Subject to change without prior notice.

Course Description

Course Description

Whether you are interacting with internal or external customers, effective communication is vital. Effective communication makes it possible to understand your customers’ needs.

Course Details

Learning Objectives

By the end of this course, you will be able to

  • Understand the importance of choosing positive words to communicate
  • Define trigger phrases
  • List common communication pitfalls
  • Describe different forms of communication
  • List advantages and disadvantages of different forms of communication
  • Explain the processes for answering telephone calls, putting someone on hold, and transferring calls
  • Describe how to write email messages that produce results

Registration
Closed
Contact Program Coordinator
Registration is closed, however our advisors are available to address your questions. Price quoted are in Canadian funds, per person, per registration, and does not include any applicable taxes. Subject to change without prior notice.

Preparing you for success

The Northwest Skills Institute is an industry focused training organization.

Our programs are geared specifically for industry, making students more qualified and READY FOR WORK.

Runner to target

It's time to upskill your employees and solve your workforce problems.

Contact our program coordinator