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Communicating Effectively with Customers

"This course is part of a comprehensive program. Please contact us for more information."

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Course Description

Whether you are interacting with internal or external customers, effective communication is vital. Effective communication makes it possible to understand your customers’ needs.

Course Details

Learning Objectives

By the end of this course, you will be able to

  • Understand the importance of choosing positive words to communicate
  • Define trigger phrases
  • List common communication pitfalls
  • Describe different forms of communication
  • List advantages and disadvantages of different forms of communication
  • Explain the processes for answering telephone calls, putting someone on hold, and transferring calls
  • Describe how to write email messages that produce results

Preparing you for success

The Northwest Skills Institute is an industry focused training organization.

Our programs are geared specifically for industry, making students more qualified and READY FOR WORK.

Runner to target

It's time to upskill your employees and solve your workforce problems.

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Trusted by companies looking to develop highly skilled workers

Manufacturing BC
Discover Tours
Print Forward
Mission Community
BC Food & Beverage
Go Industrial
Great Little Box Company
BC Apparel & Gear
Mustang Survival
Red Wood Rubber

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