Hospitality, Services & Retail

Create Meaningful Customer Experiences

Deliver exceptional customer experiences and improve workplace efficiency with courses designed for hospitality and retail professionals.

Master customer service, effective communication, time and stress management, problem-solving, and inclusive workplace culture.

Critical Thinking

Customer Service

Joint Health & Safety Committee Training (JHSC)

JHSC for BC (In-Person)

Problem Solving

Stress Management

Time Management

Workplace Communication

Workplace Culture & Communication

Workshop: Recognizing Communication Styles

Workshop: Addressing Workplace Conflicts

Workshop: Fostering Inclusive Workplace Culture

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Preparing you for success

The Northwest Skills Institute is an industry focused training organization.

Our programs are geared specifically for industry, making students more qualified and READY FOR WORK.

Runner to target

It's time to upskill your employees and solve your workforce problems.

Contact our program coordinator

Trusted by companies looking to develop highly skilled workers

Manufacturing BC

Discover Tours

Print Forward

Mission Community

Arcteryx

BC Food & Beverage

BSIA

Go Industrial

Great Little Box Company

BC Apparel & Gear

Mustang Survival

Red Wood Rubber

Northwest Skills Institute
Proud Member of

Burnaby Board of Trade

Surrey Board of Trade

NW Skills acknowledges and respects the traditional territories of the First Nations, Métis, and Inuit peoples upon which we and our partners carry out our work across Canada. We thank the hereditary First Peoples who continue to live on and care for these lands.