Create Meaningful Customer Experiences
Hospitality & Retail
Deliver exceptional customer experiences and improve workplace efficiency with courses designed for hospitality and retail professionals. Master customer service, effective communication, time and stress management, problem-solving, and inclusive workplace culture.
TOGETHER WITH INDUSTRY EXPERTS, WE WORK HAND-IN-HAND TO CRAFT TRAINING SOLUTIONS THAT ELEVATE SKILLS AND DRIVE INDUSTRY IMPACT.
Fast-moving, people-focused, and always evolving—hospitality, services, and retail demand a unique blend of skills. That’s why our training is built alongside industry partners who understand what exceptional service looks like on the ground. From customer experience and sales techniques to conflict resolution and workplace professionalism, each course is designed to help learners shine in roles where adaptability, communication, and people skills make all the difference.
Personal Protective Equipment Awareness
Workplace Hazardous Materials Information System (WHMIS) Course
Workplace Safety
Administrative Professional Certificate: Level 1
Administrative Professional Certificate: Level 2
Administrative Professional Certificate: Level 3
Inclusive Culture Online Training
Introduction to Project Management
Leadership: Effective Communication
Critical Thinking & Problem Solving
Ethical Conduct
Leadership: Building Teamwork
Time & Stress Management
Northwest Skills Institute
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