Tel: +1 (604) 900-1980

Administrative Professional Certificate: Level 1

Limited Time Offer
was CA$149
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Certificate of Completion

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Self-paced (Online)

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Approx. 44-45 hours

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Private Link

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  • English CLB 7
  • See details below

Course Description

The Administrative Professional Certificate: Level 1 is designed to equip individuals with essential skills and knowledge to excel in administrative roles. You will possess the foundational skills required, including proficiency in MS Office applications, customer service abilities, strong communication and time management skills, and basic personal finance knowledge.

This comprehensive program covers fundamental software applications, customer service techniques, communication strategies, time management practices, and personal finance basics.

Course Outline

MS Office Basics

  • MS Excel Basics: Introduction to spreadsheet creation, data entry, basic formulas, and formatting.
  • MS Word Basics: Fundamentals of word processing, document formatting, and text editing.
  • MS Outlook Basics: Basics of email management, calendar scheduling, and contact organization.
  • MS PowerPoint Basics: Essentials of presentation creation, slide design, and visual aids.

Customer Service:

  • Understanding customer needs and expectations to enhance service delivery.
  • Techniques for delivering high-quality, polite, and prompt customer service.
  • Strategies to develop and maintain strong, positive customer relationships.


  • Overview of basic communication principles and their importance in the workplace.
  • Methods to communicate clearly and effectively in various professional contexts.
  • Techniques to improve active listening and understanding in interactions.
  • Best practices for professional communication within an organizational setting.

Time Management

  • Fundamentals of time management to increase productivity and efficiency.
  • Skills for effective task prioritization and list-making.
  • Strategies for daily planning to optimize work output and achieve goals.

Personal Finances

  • Understanding various forms of compensation and their impact on personal finances.
  • Techniques for setting and achieving financial and personal goals.


  • Recommended English CLB 7
  • Have access to a device that meets the system requirements to use Northwest Skills Institute online courses

Reviews & Summary

*Price quoted are in Canadian funds, per person, per registration, and does not include any applicable taxes. Subject to change without prior notice.

Preparing you for success

The Northwest Skills Institute is an industry focused training organization.

Our programs are geared specifically for industry, making students more qualified and READY FOR WORK.

Runner to target

It's time to upskill your employees and solve your workforce problems.

Contact our program coordinator

Trusted by companies looking to develop highly skilled workers

Manufacturing BC
Discover Tours
Print Forward
Mission Community
BC Food & Beverage
Go Industrial
Great Little Box Company
BC Apparel & Gear
Mustang Survival
Red Wood Rubber

Northwest Skills Institute
Proud Member of

NW Skills acknowledges and respects the traditional territories of the First Nations, Métis, and Inuit peoples upon which we and our partners carry out our work across Canada. We thank the hereditary First Peoples who continue to live on and care for these lands.