Communication

Effective communication takes work

Workplace Communication

Communicating with co-workers, customers and clients is an important part of everyone’s work. How well we communicate can impact safety, productivity and success. Recent research suggests that somewhere between 50 – 80% of workers report that miscommunication often occurs at their workplaces. Given the importance of communication, it’s surprising how little training time is devoted to improving this skill.

NWSkills Online offers a range of courses that target the most important areas workers need to build and improve upon their communication skills. Topics covered include: strategies for effective communication, verbal and nonverbal communication, written communication, listening skills and communicating in conflict situations.

If you’re not sure which courses to take, our learning and development team can conduct an organizational needs assessment to help you map out a learning path that targets the skills your workforce needs.

To get the Workplace Communication Certificate, students will have to complete all fundamental courses plus electives accumulating at least 6 hours of training.

See below to learn about the communication courses and certificates offered by NorthWest Skills Institute.

Prerequisites

Course ID
Course Title
Est. Time
STU-1001
Greatest Day Ever
0.6

These courses are a tremendous opportunity for you to learn skills that are needed for employment in growing industries across the country. Your participation in these courses is a unique opportunity for you to set a path for success on your career journey.

By the end of this course, you will be able to

  • Understand the value of this educational opportunity
  • Define the three steps to greatness
  • Explain the importance of certifications

STU-1002
How to Take a Course
0.8

The first page of a course is always the objectives page. The objectives page introduces the course and lists the learning objectives of the course.

This course explains how a course is structured and how you can interact with the course.

By the end of this course, you will be able to

  • Describe the different sections of the screen in a course
  • Understand how to navigate through a course
  • Explain how to use a knowledge check
  • Describe how to use a drag and drop activity
  • Describe how to use an input box activity

STU-1003
How to Navigate the LMS
1

The learning management system (LMS) allows you to easily navigate your online education. Using the LMS, you can access learning paths, study guides, and assessments.

By the end of this course, you will be able to

  • Understand how to use the LMS
  • Explain how to launch a course
  • Describe how to take an assessment

STU-1004
Tips for Succeeding in Online Learning
0.8

An online course is a great way to learn, but it is different from taking a class in a classroom. This course provides tips to help you succeed in an online learning environment.

By the end of this course, you will be able to

  • Set a study schedule
  • List tips for retaining the information you have studied
  • List tips for taking quizzes

Foundational Programs

Course ID
Course Title
Est. Time
COM-1001
Introduction to Communication
0.9

Effective communication takes work. In this course, you’ll discover the different forms of communication as well as common barriers to effective communication. You’ll also learn about the communication process and responsibilities of both the sender and receiver. Finally, you’ll find out about the importance of feedback and different forms of noise.

By the end of this course, you will be able to

  • Define communication
  • List the three forms of communication
  • Identify barriers to communication
  • Describe the communication model
  • Understand the responsibilities of the sender and receiver
  • Understand the importance of feedback
  • Identify forms of noise

COM-1002
Effective Communication
0.9

Effective communication is a must at work and at home. In this course, you’ll discover what effective communication is and why it’s important. You’ll also find out how to choose the correct medium for your message based on the medium’s strengths and weaknesses. Finally, you’ll learn the process for constructing effective verbal and written messages.

By the end of this course, you will be able to

  • Define effective communication
  • Understand the consequences of miscommunication
  • Match the choice of medium to your message’s content
  • List the strengths and weaknesses of verbal communication
  • Identify when to use verbal communication as the medium for your message
  • List the strengths and weaknesses of written communication
  • Identify when to use written communication as the medium for your message
  • Describe the process for constructing clear verbal and written messages

Fundamental Programs

Course ID
Course Title
Est. Time
COM-1003
Verbal Communication
1

Verbal communication is the most popular form of communication. In this course, you’ll discover the different approaches to communication and how to communicate effectively face to face, over the phone, and in a videoconference. You’ll also learn how to leave a clear and concise voicemail.

By the end of this course, you will be able to

  • Identify the different approaches to communication
  • Describe how to communicate effectively face to face
  • Understand how paralanguage affects verbal messages
  • List ways to engage your listeners
  • Describe how to communicate effectively during a phone conversation
  • Understand how to leave a clear and effective voicemail
  • Describe how to communicate effectively during a conference call

COM-1004
Written Communication
0.9

Sometimes writing communicates your message more clearly than the spoken word. In this course, you’ll learn guidelines that help you create an effective written message.

By the end of this course, you will be able to

  • Understand how to construct a clear written message
  • List guidelines for making your message easy to follow
  • Describe the guidelines you need to consider when choosing your words
  • Identify common grammar mistakes
  • List common spelling errors
  • Understand the need for editing
  • List additional guidelines for writing business letters and memos
  • Understand when to use email
  • Understand email etiquette
  • List guidelines for writing an email

COM-1005
Nonverbal Communication
0.7

You don’t always need spoken or written words to communicate. Nonverbal communication sends a message without words. Often unintentional, nonverbal communication can reveal how a person really feels. It’s important that nonverbal communication is in sync with the words being said.

By the end of this course, you will be able to

  • Describe how a person communicates without words
  • Understand how body language sends a message
  • Interpret different types of body language
  • Describe how spatial distance impacts communication
  • List ways to convey openness and acceptance

COM-1006
Listening Skills
1

Listening is an important skill to master for personal and professional success. When you overcome listening barriers and practice good listening skills, you’re more likely to understand the message the way a speaker intends.

By the end of this course, you will be able to

  • Understand the importance of listening
  • List the steps in the listening process
  • Identify and overcome barriers to listening
  • Describe common types of listening
  • Describe how to be a good listener
  • Describe how to paraphrase and mirror a message

COM-1007
Workplace Communication
0.8

Communication in the workplace isn’t that different from communication at home. However, you’re more likely to encounter individuals who are different from you, and being respectful of each person is more important than ever for effective communication.

By the end of this course, you will be able to

  • Understand how to communicate across cultures
  • Understand how to communicate across generations
  • Describe how to establish rapport
  • List ways to communicate effectively in a group
  • Describe how to address mistakes and difficult issues
  • Understand how to offer a sincere apology
  • Describe how to deal with a defensive person

COM-2001
Understanding Conflict
2

Conflict is inevitable and not all conflict is bad. Understanding conflict is important for everyone.

By the end of this course, you will be able to

  • Give examples of conflict
  • List the three views of conflict
  • List the origins of conflict
  • Define positive conflict
  • List the indicators of positive conflict
  • Define negative conflict
  • List the indicators of negative conflict

COM-2002
Communication Skills
1.8

Effectively managing conflict requires good communication skills.

By the end of this course, you will be able to

  • Describe the importance of communication skills
  • List the common types of listening
  • Define empathetic listening
  • Describe the guidelines for empathetic listening
  • Describe the process of empathetic listening
  • Describe the mirroring technique of feedback
  • Define “I” statement

COM-2003
Managing Conflict
2.3

Conflict is natural and happens all the time. Effectively managing conflict is important for everyone in an organization.

By the end of this course, you will be able to

  • List the Thomas-Kilmann styles of conflict management
  • Discuss the positives and negatives of different conflict management styles
  • Define positional bargaining
  • Discuss the collaborative approach to conflict management
  • Discuss the Interest-Based Relational approach to conflict management
  • Describe the questions you should ask yourself to facilitate a win/win conflict resolution

COM-2004
Introduction to Technical Writing
1.1

Technical writing is a form of technical communication used in many industries to relay complex information about products, practices, and processes to a varied audience.

By the end of this course, you will be able to

  • Define technical writing
  • Describe the origin of technical writing
  • List the three Cs of good technical writing
  • Define clarity
  • Define conciseness
  • Define completeness
  • Describe the importance of accuracy

COM-2005
Successful Documentation
1.1

Successful documents effectively convey necessary information.

By the end of this course, you will be able to

  • List the five steps to creating successful documents
  • Identify parts of preparing to create a document
  • Define primary purpose
  • Describe the relationship between document content and intended audience
  • Define scope
  • List factors that influence the method used to deliver a document
  • List common parts of documentation
  • State the importance of well-organized documents
  • Understand when the writing process should begin
  • Describe the revision process

Program Fee

$299.95Price quoted is per person and does not include GST. Subject to change without notice.

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