Quality Assurance Policy

OVERVIEW

Northwest Skills Institute (“Northwest Skills”, “we”, “our” or “us”) was founded to provide job seekers will the critical skills employers need to fill high-demand occupations.

Quality is important to our business because we value our customers as well as all other stakeholders. Quality education creates strong and rewarding employment opportunities. As such, we strive to provide our customers with products and services which exceed their expectations.

QUALITY MATTERS

Employers and learners depend on us to deliver high-quality specialized training to improve their prosperity. Our training programs must ensure workers are productive contributors to an employer but also have the skills and abilities to stay safe. Our partners also desire to see strong workforce attachment.

COMMITMENT TO CONTINUOUS IMPROVEMENT

We are committed to continuous improvement and have established a Quality Management System which provides a framework for continuously measuring and improving quality performance.

We have the following policies and procedures in place to support us in our quality goals and align with our quality system:

1. Employer engagement
   • Employer consortia regularly review our training materials to ensure they are current in terms of best practices, processes, tools and technologies.
   • We work with employers to define certification criteria and assessment frameworks.
   • Employers provide feedback during job matching, work practicums, and job placement that is reviewed and considered.
2. Student engagement
   • We do weekly surveys of students to see if learning goals are aligned or if adjustments are needed.
   • A course completion survey generates feedback that is used to review and revise training programs.
3. Instructor and job developer engagement
   • Staff have standardized manuals and procedures to ensure consistency of instruction.
   • All instructors are cross trained by other instructors.
   • Staff engage daily with students and partners to identify learning gaps that need to be addressed.
   • Instructors and Job Developers work with participants on their Individual Training Plan and Job Plan where common gaps can be flagged for review, and ultimately improvement of training.
   • We provide continuous training and development of employees on new learning approaches and techniques to promote inclusivity and strengthen supports for barriered individuals.
   • Staff are trained in Applied Behaviour Analysis (ABA) principles and methodologies.
   • Staff are trained in Gender Based Analysis (GBA+) principles.
   • We ensure staff are certified Career Development Professionals.
   • Staff are encouraged to seek out additional certifications to ensure good practice is maintained or enhanced in relation to facilitating learning and assessment.
4. Management enagagement
   • Management conducts regular quality audits of our training programs to verify stakeholder feedback and input.
   • Management works with stakeholders to review training completion and job placement rates, identify causes when gaps occur, and take actions to correct.
   • Management reviews all customer feedback and complaints.

QUALITY MANUAL AND CULTURE

Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees.

Management has ultimate responsibility for quality assurance, but all employees understand their responsibilities within their own areas of work to help ensure that a commitment to quality is embedded within the whole company.

CONTACT US

If you have any questions or suggestions regarding our Quality Assurance Policy, please contact us.