Verbal Communication

"This course is part of a comprehensive program. Please contact us for more information."

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Course Description

Verbal communication is the most popular form of communication. In this course, you’ll discover the different approaches to communication and how to communicate effectively face to face, over the phone, and in a videoconference. You’ll also learn how to leave a clear and concise voicemail.

Course Details

Learning Objectives

By the end of this course, you will be able to

Identify the different approaches to communication
Describe how to communicate effectively face to face
Understand how paralanguage affects verbal messages
List ways to engage your listeners
Describe how to communicate effectively during a phone conversation
Understand how to leave a clear and effective voicemail
Describe how to communicate effectively during a conference call

Preparing you for success

The Northwest Skills Institute is an industry focused training organization.

Our programs are geared specifically for industry, making students more qualified and READY FOR WORK.

Runner to target

It's time to upskill your employees and solve your workforce problems.

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Trusted by companies looking to develop highly skilled workers

Manufacturing BC

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Mission Community

Arcteryx

BC Food & Beverage

BSIA

Go Industrial

Great Little Box Company

BC Apparel & Gear

Mustang Survival

Red Wood Rubber

Northwest Skills Institute
Proud Member of

Burnaby Board of Trade

Surrey Board of Trade

NW Skills acknowledges and respects the traditional territories of the First Nations, Métis, and Inuit peoples upon which we and our partners carry out our work across Canada. We thank the hereditary First Peoples who continue to live on and care for these lands.