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Introduction to Quality

"This course is part of a comprehensive program. Please contact us for more information."

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Course Description

Quality is a term that’s mentioned often, but what does it really mean? This course defines terms, like quality and Total Quality Management (TQM), and how these terms apply to manufacturing companies.

Course Details

Learning Objectives

By the end of this course, you will be able to

  • Define quality, customer, and expectations
  • Identify the source of expectations
  • Define quality management systems
  • Describe the history of quality management systems
  • Define Total Quality Management (TQM)
  • List the principles of TQM
  • Identify who is involved in quality
  • Give examples of how customers and companies benefit from quality systems

Preparing you for success

The Northwest Skills Institute is an industry focused training organization.

Our programs are geared specifically for industry, making students more qualified and READY FOR WORK.

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Trusted by companies looking to develop highly skilled workers

Manufacturing BC
Discover Tours
Print Forward
Mission Community
BC Food & Beverage
Go Industrial
Great Little Box Company
BC Apparel & Gear
Mustang Survival
Red Wood Rubber

Northwest Skills Institute
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NW Skills acknowledges and respects the traditional territories of the First Nations, Métis, and Inuit peoples upon which we and our partners carry out our work across Canada. We thank the hereditary First Peoples who continue to live on and care for these lands.