Providing Friendly, Courteous, and Efficient Service

Certificate Program

Total Program Hours:

0.9 hours

Program Duration:

Less than a day

Course Description

Your interactions with customers set the tone for your long-term relationships. In this module, you’ll learn how to greet customers and interact with them in a way that makes them repeat customers.

Learning Objectives

By the end of this course, you will be able to

  • Create a positive first impression
  • Describe how to greet customers
  • Explain how to interact courteously and professionally with customers
  • Describe how to make customers feel welcome
  • Explain the importance of being effective and efficient
  • Describe how to end an interaction on a positive note

Course ID


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