Managing Conflict

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Registration is closed, however our advisors are available to address your questions. Price quoted are in Canadian funds, per person, per registration, one month access, and does not include any applicable taxes. Subject to change without prior notice.

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Course Description

Conflict is natural and happens all the time. Effectively managing conflict is important for everyone in an organization.

Course Details

Learning Objectives

By the end of this course, you will be able to

List the Thomas-Kilmann styles of conflict management
Discuss the positives and negatives of different conflict management styles
Define positional bargaining
Discuss the collaborative approach to conflict management
Discuss the Interest-Based Relational approach to conflict management
Describe the questions you should ask yourself to facilitate a win/win conflict resolution