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Managing Conflict

"This course is part of a comprehensive program. Please contact us for more information."

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Course Description

Conflict is natural and happens all the time. Effectively managing conflict is important for everyone in an organization.

Course Details

Learning Objectives

By the end of this course, you will be able to

  • List the Thomas-Kilmann styles of conflict management
  • Discuss the positives and negatives of different conflict management styles
  • Define positional bargaining
  • Discuss the collaborative approach to conflict management
  • Discuss the Interest-Based Relational approach to conflict management
  • Describe the questions you should ask yourself to facilitate a win/win conflict resolution

Preparing you for success

The Northwest Skills Institute is an industry focused training organization.

Our programs are geared specifically for industry, making students more qualified and READY FOR WORK.

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Trusted by companies looking to develop highly skilled workers

Manufacturing BC
Discover Tours
Print Forward
Mission Community
BC Food & Beverage
Go Industrial
Great Little Box Company
BC Apparel & Gear
Mustang Survival
Red Wood Rubber

Northwest Skills Institute
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NW Skills acknowledges and respects the traditional territories of the First Nations, M├ętis, and Inuit peoples upon which we and our partners carry out our work across Canada. We thank the hereditary First Peoples who continue to live on and care for these lands.