Focusing on your customers

Certificate Program

Total Program Hours:

0.8 hours


Program Duration:

Less than 1 day

Course Description

Customers are integral to the success of any business. In this module, you’ll find out who your customers are, what customer service is, who provides it, and how it affects the bottom line of a business . You’ll also discover the difference between customer service and customer-focused and what providing quality customer service means.

Learning Objectives

By the end of this course, you will be able to

  • Understand the difference between internal and external customers
  • Explain the importance of customer service
  • Explain the difference between customer service and customer-focused
  • Describe what it means to provide quality customer service

Course ID

CUS-1001

Course Sidebar

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