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Focusing on your customers

"This course is part of a comprehensive program. Please contact us for more information."

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Course Description

Customers are integral to the success of any business. In this module, you’ll find out who your customers are, what customer service is, who provides it, and how it affects the bottom line of a business . You’ll also discover the difference between customer service and customer-focused and what providing quality customer service means.

Course Details

Learning Objectives

By the end of this course, you will be able to

  • Understand the difference between internal and external customers
  • Explain the importance of customer service
  • Explain the difference between customer service and customer-focused
  • Describe what it means to provide quality customer service

Preparing you for success

The Northwest Skills Institute is an industry focused training organization.

Our programs are geared specifically for industry, making students more qualified and READY FOR WORK.

Runner to target

It's time to upskill your employees and solve your workforce problems.

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Trusted by companies looking to develop highly skilled workers

Manufacturing BC
Discover Tours
Print Forward
Mission Community
Arcteryx
BC Food & Beverage
BSIA
Go Industrial
Great Little Box Company
BC Apparel & Gear
Mustang Survival
Red Wood Rubber

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