Focusing on your customers


Registration
Closed
Contact Program Coordinator
Registration is closed, however our advisors are available to address your questions. Price quoted are in Canadian funds, per person, per registration, and does not include any applicable taxes. Subject to change without prior notice.

Course Description

Course Description

Customers are integral to the success of any business. In this module, you’ll find out who your customers are, what customer service is, who provides it, and how it affects the bottom line of a business . You’ll also discover the difference between customer service and customer-focused and what providing quality customer service means.

Course Details

Learning Objectives

By the end of this course, you will be able to

  • Understand the difference between internal and external customers
  • Explain the importance of customer service
  • Explain the difference between customer service and customer-focused
  • Describe what it means to provide quality customer service

Registration
Closed
Contact Program Coordinator
Registration is closed, however our advisors are available to address your questions. Price quoted are in Canadian funds, per person, per registration, and does not include any applicable taxes. Subject to change without prior notice.

Preparing you for success

The Northwest Skills Institute is an industry focused training organization.

Our programs are geared specifically for industry, making students more qualified and READY FOR WORK.

Runner to target

It's time to upskill your employees and solve your workforce problems.

Contact our program coordinator