Dealing with Difficult Customers

Registration
Closed
Contact Program Coordinator
Registration is closed, however our advisors are available to address your questions. Price quoted are in Canadian funds, per person, per registration, and does not include any applicable taxes. Subject to change without prior notice.

Course Description

Course Description

In customer service, you encounter a wide range of customer personalities. While some customers are fun to work with, others are hard to work with no matter the situation. Others are simply angry. In this module, you’ll learn how to deal with different types of difficult customers.

Course Details

Learning Objectives

By the end of this course, you will be able to

  • Explain how to stay calm and composed when dealing with difficult customers
  • Describe techniques for handling different types of difficult customers
  • List ways to handle entitled customers
  • Explain how to restore your relationship with difficult customers

Registration
Closed
Contact Program Coordinator
Registration is closed, however our advisors are available to address your questions. Price quoted are in Canadian funds, per person, per registration, and does not include any applicable taxes. Subject to change without prior notice.

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