Effectively managing conflict requires good communication skills.
By the end of this course, you will be able to
- Describe the importance of communication skills
- List the common types of listening
- Define empathetic listening
- Describe the guidelines for empathetic listening
- Describe the process of empathetic listening
- Describe the mirroring technique of feedback
- Define “I” statement
Preparing you for success
The Northwest Skills Institute is an industry focused training organization.
Our programs are geared specifically for industry, making students more qualified and READY FOR WORK.