Leadership Workshop: Addressing Workplace Conflicts

Terms & Conditions Apply
CA250*

CREDENTIAL

Training Certificate

LOCATION

Vancouver, BC

DURATION

Approx. 4-5 hours

CLASS SIZE

Max. 10 participants

PREREQUISITES

English CLB 7
See details below

Course Description

This in-person workshop is designed for all employees eager to enhance their conflict management skills, regardless of their role in the organization. Participants will explore personal conflict management styles, engage in practical exercises, and develop a conflict resolution model for everyday use. The workshop focuses on helping everyone recognize the early signs of conflict, understand underlying issues, and respond constructively. By the end of the session, you’ll be equipped with actionable strategies to navigate workplace conflicts confidently, fostering a healthier team environment and achieving better outcomes. Whether you’re a team member or a supervisor, this workshop empowers you to turn conflicts into opportunities for collaboration and growth, enhancing overall workplace harmony and productivity. Join us to strengthen your conflict resolution skills and contribute to a more positive work culture.

Course Outline

Understanding Conflict and Its Sources

Explore the root causes of workplace conflict, including communication issues, differing values, and priorities. Through reflective activities, you’ll gain insight into why conflicts arise and how to recognize them early.

Conflict Management Styles

Learn about the different styles of conflict management: competing, collaborating, compromising, avoiding, and accommodating. You’ll assess your own conflict style and understand when each approach is most effective for resolving issues.

Practical Conflict Resolution Activities

Engage in hands-on activities like the Orange Negotiation and Divide the Loot exercises. These simulations will help you practice negotiation tactics, decision-making, and team collaboration, giving you real-world insights into managing disputes.

Developing a Conflict Resolution Model

Using the insights gained from the workshop, you will work on creating a customized conflict resolution model that outlines key steps for resolving conflicts in a structured, fair, and effective manner.

Enhancing Workplace Relationships through Conflict Resolution

Discover how mastering conflict management can enhance your ability to work effectively with others. You’ll learn strategies for maintaining open communication, building trust, and fostering a positive team dynamic, even in challenging situations.